Customer Advisor (On-site, Odense)

Job summary

The role involves providing excellent customer service by handling incoming calls from customers regarding issues with TV, internet, and mobile services. You will assist customers with troubleshooting and ensure they have the appropriate products from the company.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility for your work
• Openness to learning from mistakes

Responsibilities

• Respond to customer inquiries and resolve issues related to TV, internet, and mobile services
• Engage in needs assessment to enhance customer experience and promote suitable products
• Participate in a four-week internal training program to learn about technical support, systems, and products
• Work scheduled shifts, including weekends, with an average of 37 hours per week

Skills

• Strong communication skills
• Customer-oriented mindset
• Ability to work in a fast-paced environment

Education

• No specific educational requirements mentioned.

Tools

• Internal systems and technical support tools will be utilized during customer interactions.