Customer Advisor (On-site, Aarhus)

Job summary

The role involves assisting customers with technical issues related to TV, internet, and mobile services, while also providing solutions and recommendations based on customer needs. You will handle incoming calls, troubleshoot problems, and engage in sales dialogues to enhance customer experience.

Qualifications

• Ability to remain calm and provide solutions in stressful situations
• Strong communication skills to build trust with customers
• Interest in technology and willingness to learn
• Motivated to achieve clear performance goals

Responsibilities

• Answer incoming calls from customers seeking assistance
• Troubleshoot and advise on TV, internet, and mobile issues
• Maintain composure and clarity during customer interactions
• Identify customer needs and recommend appropriate solutions
• Deliver excellent customer service while engaging in sales conversations

Skills

• Strong interpersonal skills
• Ability to manage multiple tasks in a structured environment
• Sales-oriented mindset with a focus on customer satisfaction

Education

• Not specified

Tools

• Not specified