Customer Advisor (On-site, Aarhus)

Job summary

The role involves assisting customers with technical issues related to TV, internet, and mobile services, while providing excellent customer service and sales support. You will handle incoming calls, troubleshoot problems, and recommend solutions based on customer needs. This position is not just a typical call center job; it requires a proactive approach to customer engagement and sales.

Qualifications

• Ability to maintain composure and provide solutions in high-pressure situations
• Strong communication skills to build trust with customers
• Interest in technology and willingness to learn
• Motivation to achieve clear performance goals
• Experience in customer service and sales is beneficial

Responsibilities

• Answer incoming calls from customers seeking assistance
• Diagnose and advise on technical issues related to TV, internet, and mobile services
• Calmly guide customers through their frustrations to find solutions
• Identify customer needs and recommend relevant products or upgrades
• Deliver both customer service and sales conversations effectively

Skills

• Strong problem-solving abilities
• Excellent interpersonal skills
• Ability to work in a fast-paced environment
• Sales-oriented mindset with a focus on customer satisfaction

Education

• Not specified

Tools

• Not specified