Customer Advisor (On-site, Aarhus)

Job summary

The role involves providing customer support for a telecommunications company, focusing on resolving issues related to TV, internet, and mobile services through incoming calls. You will assist customers with technical challenges and ensure they have the appropriate products.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility for your work
• Openness to learning from mistakes

Responsibilities

• Handle incoming customer inquiries and provide solutions for technical issues
• Engage in needs assessment to enhance customer experience and promote product offerings
• Participate in a four-week internal training program to learn about technical support and company products
• Work structured in a fast-paced environment while prioritizing teamwork and personal development

Skills

• Strong communication and interpersonal skills
• Ability to work effectively in a performance-driven environment

Education

• No specific educational requirements mentioned.

Tools

• Familiarity with telecommunications systems and customer support software is beneficial.