Customer Advisor (On-site, Aarhus)

Job summary

The role involves providing excellent customer service by handling incoming calls from customers regarding issues with TV, internet, and mobile services. You will assist customers with troubleshooting and product inquiries while ensuring they have the right solutions from the company.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility for your work
• Openness to learning from mistakes

Responsibilities

• Respond to customer inquiries and resolve issues related to TV, internet, and mobile services
• Engage in needs assessment to enhance customer experience and promote suitable products
• Participate in a four-week internal training program to learn about technical support and product offerings
• Work structured while contributing to a positive team environment

Skills

• Strong communication skills
• Customer-oriented mindset
• Ability to work in a fast-paced environment

Education

• No specific educational requirements mentioned.

Tools

• Internal systems for customer support and product management.