Customer Advisor (On-site)

Job summary

The main responsibility is to handle phone inquiries from private customers, addressing questions about products, bills, and subscription cancellations. The role involves engaging in various types of conversations that require attentiveness, overview, and a professional approach, enhancing skills in retention, advising, and communication.

Qualifications

• Experience in a similar role or in customer service and advisory positions.
• Ability to maintain composure and a positive attitude during busy periods.
• Curiosity, listening skills, and persuasiveness over the phone.
• Focus on both personal goals and customer needs.
• Contribution to process optimization based on customer feedback.

Responsibilities

• Manage phone calls from customers, providing assistance and solutions.
• Engage with customers respectfully and kindly, even in challenging situations.
• Participate in ongoing professional and personal development opportunities.

Skills

• Strong communication skills.
• Ability to work in a performance-oriented environment.

Education

• Relevant experience in customer service or advisory roles is preferred.

Tools

• Access to training and development resources, as well as a supportive supervisory structure.