Customer Advisor

Job summary

The role involves providing customer support in a call center environment, specifically addressing inquiries related to TV, internet, and mobile services. The position requires assisting customers with technical issues and ensuring they have the appropriate products. New hires will undergo a four-week training program to learn about technical support, systems, and products.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility for work
• Openness to learning from mistakes

Responsibilities

• Handle incoming customer calls and resolve issues related to services
• Conduct needs assessments to enhance customer experience
• Engage in conversations about product offerings and solutions

Skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Team-oriented mindset with a focus on personal development

Education

• Not specified

Tools

• Not specified