Collection Officer (Finance, Hybrid)

Job summary

The Collection Officer is tasked with managing overdue accounts and ensuring the effective recovery of outstanding payments through proactive communication and problem-solving. This role involves collaboration with both internal teams and external partners to achieve collection goals.

Qualifications

• Proven experience in collections or a related field.
• Strong communication skills, both verbal and written.
• Ability to negotiate and motivate customers towards repayment.
• Excellent problem-solving abilities.

Responsibilities

• Initiate contact with customers via phone and email to resolve overdue payments.
• Negotiate payment solutions tailored to individual customer situations.
• Investigate reasons for delayed payments and propose appropriate solutions.
• Monitor compliance with agreed payment arrangements.
• Conduct skip tracing to locate customers and update debtor information.
• Maintain detailed records of all collection activities in company systems.
• Collaborate with external debt collection agencies as needed.
• Meet or exceed defined collection targets and KPIs.

Skills

• Proactive and self-driven approach to managing accounts.
• Flexibility to adapt to changing business needs and take on additional tasks.
• Strong organizational skills and attention to detail.

Education

• Relevant qualifications in finance, business, or a related field preferred.

Tools

• Familiarity with collection management systems and CRM software.