Client Services Manager (Remote)

Job summary

The Client Services Manager is responsible for delivering exceptional client experiences by leading a team focused on operational excellence and performance improvement. This role emphasizes mentorship, accountability, and a client-first culture within a fully remote setup.

Qualifications

• Minimum of 3 years of experience in prime brokerage or related capital markets.
• Proven leadership skills with experience in coaching and developing team members.
• Strong communication and relationship management abilities.
• Excellent problem-solving skills with the capability to coordinate multiple stakeholders.
• High attention to detail and a strong risk management mindset.

Responsibilities

What we offer

• Lead and develop a team of client service associates, setting performance expectations and conducting regular reviews.
• Manage team workload and ensure consistent service across all clients and time zones.
• Cultivate a culture of accountability and continuous improvement.
• Define and refine service standards and processes, ensuring adherence by the team.
• Oversee daily operations to ensure cases are handled correctly and service level agreements (SLAs) are met.
• Competitive salary reflecting your contributions.
• Fully remote work environment.
• Corporate Macbook and access to a top-tier tech stack.
• Innovative culture with an informal work environment.
• Extended benefits including health insurance and wellbeing programs.
• Opportunities for ongoing education and training.
• Networking opportunities at corporate events and team off-sites.