Business Support Agent (Copenhagen)

Job summary

We are seeking a dedicated Business Support Agent fluent in Italian to provide exceptional support to our customers in Copenhagen. This role involves assisting clients through various communication channels and collaborating with internal teams to enhance customer experience.

Qualifications

• Fluent in spoken and written English and Italian
• Strong organizational skills and ability to manage a high workload
• Professional communication skills
• Experience in customer support within digital commerce is a plus
• Basic understanding of e-commerce and SaaS products

Responsibilities

• Assist customers via email, chat, and phone with product implementation and troubleshooting
• Monitor Helpdesk system for incoming requests and ensure timely responses
• Help customers resolve technical issues with services
• Develop best practices and self-service guides for customer use
• Collaborate with New Business, Customer Success, and Product teams to optimize service delivery
• Provide support for both B2B and B2C interactions

Skills

• Familiarity with tools such as Zendesk, Salesforce, Slack, Jira, and eCommerce solutions
• Ability to explain new concepts and train team members
• High level of service delivery and performance against KPIs

Education

• Relevant experience in customer support or related fields preferred

Tools

• Experience with Salesforce and knowledge of frontend technology and e-commerce concepts is advantageous.