Business Support Agent (Copenhagen)

Job summary

We are seeking a dedicated Business Support Agent to join our German-speaking team in Copenhagen. This role involves providing exceptional support to customers through various communication channels, ensuring they can effectively implement and troubleshoot our services.

Qualifications

• Fluent in spoken and written English and German
• Strong organizational skills with the ability to manage a high workload
• Professional communication skills
• Experience in customer support within digital commerce is advantageous
• Basic understanding of e-commerce and SaaS products

Responsibilities

• Assist customers via email, chat, and phone with product implementation and troubleshooting
• Monitor and respond to incoming Helpdesk system alerts
• Create and maintain self-service guides for customers
• Collaborate with New Business, Customer Success, and Product teams to enhance service delivery
• Provide support for both B2B and B2C interactions

Skills

• Familiarity with tools such as Zendesk, Salesforce, Slack, Jira, and eCommerce solutions
• Ability to explain new concepts and train team members
• Capacity to deliver high-quality service and meet KPIs

Education

• Relevant experience in customer support or related fields preferred

Tools

• Experience with Salesforce and knowledge of frontend technology and e-commerce concepts is a plus.