Business Support Agent (Copenhagen)

Job summary

We are seeking a dedicated Business Support Agent to join our Dutch team in Copenhagen. This role involves providing exceptional support to our customers through various communication channels, ensuring a high-quality experience for both businesses and consumers.

Qualifications

• Fluent in spoken and written English and Dutch
• Strong organizational skills with the ability to manage a high workload
• Professional communication skills
• Experience in customer support within digital commerce is advantageous
• Basic understanding of e-commerce and SaaS products

Responsibilities

• Assist customers via email, chat, and phone with product implementation and troubleshooting
• Monitor Helpdesk system for incoming email alerts and respond to open tasks
• Help customers resolve technical issues affecting service setup and usage
• Develop and maintain self-service guides and best practices for customers
• Collaborate with sales, customer success, and product teams to enhance service delivery
• Ensure prompt support for all customers and consumers

Skills

• Familiarity with tools such as Zendesk, Salesforce, Slack, Jira, and eCommerce solutions
• Ability to explain new concepts and provide training to team members
• Capacity to deliver consistent performance against KPIs

Education

• Not specified

Tools

• Zendesk, Salesforce, Slack, Jira, eCommerce solutions