Travel Consultant II (Remote, Global)

Job summary

This role involves providing exceptional travel management services to federal clients, focusing on both domestic and international travel arrangements. The consultant will ensure a seamless travel experience for defense and government travelers, addressing any issues that arise before or during their trips.

Qualifications

• Minimum of 3 years of experience as a Travel Consultant or 5 years in a customer service role.
• Advanced proficiency in GDS, specifically Sabre.
• U.S. citizenship is required due to federal contract obligations.
• Strong commitment to high-quality customer service.
• Effective verbal and written communication skills.
• Ability to work collaboratively in a team environment.
• Positive attitude and willingness to learn.

Responsibilities

• Arrange travel logistics including air, hotel, rail, and ground transportation.
• Customize reservations to meet client standards and preferences.
• Provide informed recommendations to enhance the travel experience.
• Manage a variety of booking complexities, including multi-destination and ticket exchanges.
• Resolve issues related to travel arrangements as they arise.

Skills

• Strong customer service orientation.
• Excellent communication and teamwork abilities.
• Problem-solving skills for handling travel-related challenges.

Education

• Relevant experience in travel consulting or customer service.

Tools

• Proficient in Global Distribution Systems (GDS), particularly Sabre.