Administrative Case Worker (Legal Tech, Copenhagen)

Job summary

This role involves supporting customers in navigating the claims process for flight compensation, ensuring that cases are handled efficiently from submission to resolution. The position is a full-time, fixed-term maternity cover starting on 1 August 2026 and ending in September 2027.

Qualifications

• Fluency in Finnish is required; proficiency in another Nordic language is a plus.
• Experience in customer-facing roles is beneficial but not mandatory.
• Strong motivation to assist others and deliver excellent customer service.
• Ability to work in a structured and detail-oriented manner.

Responsibilities

• Review and assess flight compensation claims.
• Communicate professionally with customers, airlines, and advocates via email.
• Organize case documentation in internal systems.
• Prepare cases for the Finnish legal process.
• Collaborate with colleagues across various teams and locations.
• Contribute to team tasks and process improvements.

Skills

• Strong communication skills, both written and verbal.
• Detail-oriented with a focus on accuracy in administrative tasks.
• Comfortable using systems to manage case information.
• Team player with a positive attitude towards collaboration.

Education

• No specific educational background is required.

Tools

• Familiarity with case management systems is advantageous.