Administrative Case Worker (Legal Tech, Copenhagen)

Job summary

This role involves managing flight compensation cases from initiation to resolution, ensuring a smooth process for customers. The position is a full-time, fixed-term maternity cover starting on 1 August 2026 and ending in September 2027.

Qualifications

• Fluency in Finnish is essential; proficiency in another Nordic language is a plus.
• Experience in customer service or support roles is beneficial but not mandatory.
• Strong organizational skills and attention to detail are required.

Responsibilities

• Review and assess flight compensation claims.
• Communicate professionally with customers and airlines via email.
• Organize case documentation in internal systems.
• Prepare cases for the Finnish legal process.
• Collaborate with team members and contribute to process improvements.

Skills

• Strong communication skills, both written and verbal.
• Ability to work in a structured and detail-oriented manner.
• Proficiency in managing case information and using relevant systems.

Education

• No specific educational background required; relevant experience is valued.

Tools

• Familiarity with case management systems and communication tools is advantageous.