Administrative Case Worker (Legal-Tech, Copenhagen)

Job summary

This role involves assisting air passengers in navigating the claims process for flight delays and cancellations. The position requires reviewing cases, communicating with customers and airlines, and ensuring high-quality case management from start to finish.

Qualifications

• Fluency in Norwegian is essential; proficiency in another Nordic language is a plus.
• Experience in customer service or support roles is beneficial but not mandatory.
• Strong organizational skills and attention to detail are required.

Responsibilities

• Review and assess flight compensation claims.
• Communicate professionally with customers and stakeholders via email.
• Organize and manage case documentation in internal systems.
• Prepare cases for the Norwegian legal process.
• Collaborate with team members across various departments.

Skills

• Strong communication skills, both written and verbal.
• Ability to work in a structured and detail-oriented manner.
• Proficient in managing case information and using relevant systems.

Education

• No specific educational background is required.

Tools

• Familiarity with case management systems and digital communication tools is preferred.