Administrative Case Worker (Legal-Tech, Copenhagen)

Job summary

This role involves managing flight compensation cases for Norwegian-speaking customers, ensuring efficient and accurate handling from start to finish. The position is based in Copenhagen and requires strong communication skills and attention to detail.

Qualifications

• Fluency in Norwegian is essential; proficiency in another Nordic language is a plus.
• Experience in customer-facing roles is beneficial but not mandatory.
• Strong organizational skills and ability to manage case information effectively.

Responsibilities

• Review and assess flight compensation claims.
• Communicate with customers, airlines, and advocates via email professionally.
• Organize case documentation within internal systems.
• Prepare cases for the Norwegian legal process.
• Collaborate with team members across various departments.
• Contribute to process improvements and team tasks.

Skills

• Detail-oriented with a structured approach to administrative tasks.
• Strong customer service orientation and motivation to help others.
• Ability to work independently and take responsibility for tasks.
• Comfortable with technology and case management systems.

Education

• No specific educational requirements mentioned, but relevant experience is valued.

Tools

• Internal case management systems and communication tools.