Technical Services Specialist

Job summary

The role involves implementing and supporting digital healthcare solutions, specifically focusing on a leading traceability system for sterile supply management. The position requires collaboration with hospitals and various teams to ensure successful customer implementations and ongoing technical support.

Qualifications

• Experience in technical support, application support, system implementation, or a similar customer-facing technical role
• Strong IT knowledge including Windows Server, Microsoft SQL Server, and networking
• Experience working directly with customers in a technical environment
• A structured, independent, and solution-oriented approach to work
• Excellent communication skills in both Swedish and English, written and spoken

Responsibilities

• Install, configure, and implement digital health solutions at customer sites
• Provide technical support both remotely and on-site
• Troubleshoot software, hardware, and system integration issues
• Deliver user training and technical workshops for healthcare professionals
• Collaborate with project managers and sales teams to ensure successful project deliveries
• Support customers in optimizing their use of solutions throughout the system lifecycle

Skills

• Strong problem-solving abilities and customer service orientation
• Ability to build strong relationships and communicate effectively
• Curiosity and motivation to learn new technologies

Education

• Relevant technical or IT qualifications preferred

Tools

• Familiarity with Linux operating systems and system integrations is a plus