Student Assistant (End-User Services, Valby)

Job summary

The role involves supporting the End-User Services team to enhance employee experiences with IT services and digital workplace offerings. The position provides hands-on experience in a global IT organization, focusing on service improvement and operational activities.

Qualifications

• Currently pursuing or studying a relevant university degree (e.g., Service Design, Anthropology, Sociology, UX Research).
• Interest in understanding people, services, technology, and organizational processes.
• Structured approach to coordinating activities and stakeholders.

Responsibilities

• Assist in qualitative and quantitative study activities, including interviews, surveys, and data analysis.
• Map employee journeys across IT touchpoints to identify trends and service optimization opportunities.
• Translate complex insights into clear presentations and recommendations.
• Support planning, coordination, meetings, workshops, and events.
• Handle day-to-day operational activities and administrative coordination within the IT organization.

Skills

• Strong communication skills for presenting findings and visual storytelling.
• Experience with Microsoft PowerPoint, Excel, and collaboration tools like Teams.
• Curiosity, analytical mindset, proactivity, and collaboration skills.

Education

• Relevant university degree in progress or completed.

Tools

• Microsoft PowerPoint, Excel, Teams.