Solution Architect (On-site, Smørum)

Job summary

As a Solution Architect, you will play a crucial role in one of the largest D365 Customer Engagement implementations globally, focusing on enhancing the digital landscape for a major retail organization. You will lead architectural decisions and collaborate with a diverse team to deliver scalable solutions that improve customer engagement.

Qualifications

• Extensive knowledge of D365 CE, Dataverse, Power Apps, and Azure, or similar CRM platforms.
• Understanding of end-to-end processes across Customer Engagement and Finance Operations.
• Experience with Customer Care/Call Center solutions.
• Familiarity with cloud infrastructure, pipelines, and DevOps practices.
• Several years of CRM experience, preferably in B2C environments.
• Experience working in Agile teams and programs.
• Fluent in English.

Responsibilities

• Lead architectural decisions for Marketing, Sales, and Service areas within D365 CE.
• Design solutions that translate business needs into robust architectures.
• Provide technical direction and remove blockers for Product Teams.
• Collaborate with Architects, Product Owners, and stakeholders to evaluate options and make informed decisions.
• Participate in feature refinement sessions to clarify solution intent.

Skills

• Strong technical leadership and clear communication skills.
• Ability to understand complex technical structures quickly.
• Structured and collaborative mindset, with a focus on empowering team members.

Education

• Relevant degree or equivalent experience in a related field.

Tools

• Microsoft Dynamics 365 CE, Dataverse, Power Apps, Azure.