Senior Manager, Service Design

Job summary

This role involves leading a team of service and digital product designers in an international setting, focusing on user-centric design and innovative product development within the Consumer and Marketing digital product space.

Qualifications

• Proven experience in team leadership and design management.
• Strong collaboration skills and ability to build relationships across teams.
• Excellent communication skills with a solid understanding of business dynamics.
• Experience in agile development and methodologies.
• High emotional intelligence and ability to navigate complex stakeholder environments.

Responsibilities

• Inspire and coach a team of designers, fostering a culture of openness and trust.
• Recruit and develop a talent pipeline for design roles.
• Collaborate with senior stakeholders to drive design initiatives.
• Conduct user research and align service design efforts across products.
• Promote agile methodologies within product teams to enhance outcomes.

Skills

• Strong leadership and mentoring abilities.
• Positive and energetic attitude with a focus on team dynamics.
• Ability to effectively communicate and advocate for design opportunities.

Education

• Relevant degree or equivalent experience in design or related fields.

Tools

• Familiarity with design tools and methodologies relevant to service design and digital product development.