Senior Service Design Manager (Remote, International)

Job summary

This role involves leading a team of service and digital product designers in an international setting, focusing on user-centric design and innovative product development within the Consumer and Marketing digital space.

Qualifications

• Proven experience in leading and coaching design teams.
• Strong collaboration skills and ability to build relationships across teams.
• High emotional intelligence and understanding of team dynamics.
• Experience in agile development and methodologies.

Responsibilities

• Inspire and coach a team of service designers and digital product designers.
• Recruit and develop a talent pipeline for the design team.
• Collaborate with senior stakeholders across the organization.
• Facilitate a learning mindset by sharing insights on methodologies and market trends.
• Conduct user research and align service design across products as needed.
• Foster a design culture that emphasizes openness, trust, and creativity.

Skills

• Strong communication skills with a business-oriented mindset.
• Ability to navigate complex stakeholder landscapes.
• Energetic and positive attitude with a curiosity for design.

Education

• Relevant experience in design leadership roles.

Tools

• Familiarity with agile development tools and techniques.