Senior Salesforce Digital Engagement Manager (Denmark/Sweden)

Job summary

The role involves managing customer journey flows and collaborating with cross-functional teams to gather requirements and prioritize tasks. The position requires providing expert support to users, conducting training sessions, and identifying process improvement opportunities within the Salesforce platform.

Qualifications

• Proactive and adaptable with a positive attitude in a fast-paced environment.
• Strong relationship-building and interpersonal skills.
• Excellent English communication skills; additional languages are a plus.
• Interest in business processes and systems.

Responsibilities

• Oversee the creation and maintenance of customer journey flows.
• Collaborate with teams to understand requirements and align on priorities.
• Provide expert-level support and troubleshoot user issues.
• Conduct training sessions for end-users to ensure system adoption.
• Identify opportunities for efficiency improvements within Salesforce.
• Work with the commercial team to translate business needs into Salesforce solutions.
• Lead Salesforce-related projects from start to finish.

Skills

• Solid experience with Marketing Cloud and/or Account Engagement.
• Salesforce Certification in Marketing Cloud and/or Account Engagement is required.
• Salesforce Administrator certification is a plus but not mandatory.
• Experience in Project Management or working in Project Teams is beneficial.

Education

• Relevant certifications and experience in Salesforce platforms are essential.