Product Specialist

Job summary

This role involves configuring and optimizing product solutions for clients, ensuring best practices are followed in the use of the Catalyst product suite. The position requires a blend of technical expertise and client-facing skills to translate client needs into effective configurations.

Qualifications

• Proven experience in application consulting, product specialization, or technical consulting, particularly in configuring and operating products within a platform.
• Strong ability to translate client requirements into standardized, scalable solutions.
• Technical proficiency in troubleshooting and optimizing applications.
• Experience working collaboratively in multi-functional teams.
• Familiarity with software development lifecycle and methodologies.
• Strong analytical and problem-solving capabilities.
• Adaptability to work in a diverse, multicultural environment.

Responsibilities

• Collaborate with developers and Product Owners to configure and manage products within the Catalyst suite.
• Consult with client service teams on configuration solutions.
• Handle configuration tasks based on client support requests.
• Set up client business rules and product features according to specifications.
• Test configurations and new features.
• Troubleshoot and resolve application issues.
• Identify opportunities for process optimization and scalability.

Skills

• Working knowledge of JavaScript and SQL is preferred.
• Basic understanding of HTML, CSS, and JSON is a plus.
• Interest in leveraging AI to enhance processes and product configurations.
• Experience with CRM, Marketing Automation, or Personalization platforms is advantageous.

Education

• Relevant educational background in a technical or consulting field is preferred.

Tools

• Familiarity with CRM and Marketing Automation tools such as Salesforce Marketing Cloud, Adobe Campaign, or Braze is beneficial.