Product Specialist

Copenhagen, Capital Region
Posted 16 hours, 10 minutes ago
Information Technology (IT)

About the role

Job summary

This role involves working closely with clients to configure and optimize product solutions, ensuring a standardized approach across the Catalyst product suite. You will leverage your technical expertise to translate client requirements into effective configurations while collaborating with internal teams.

Qualifications

  • Proven experience in application consulting, product specialization, or technical consulting, particularly in configuring and operating products within a platform.
  • Strong technical skills with the ability to troubleshoot and optimize applications.
  • Experience working in multi-functional teams and collaborating with operational and product teams.
  • Knowledge of software development lifecycle and methodologies.
  • Strong analytical and problem-solving abilities.

Responsibilities

  • Collaborate with developers and Product Owners to configure and operate products across the Catalyst suite.
  • Communicate with client service teams regarding configuration solutions.
  • Handle configuration tasks based on client support requests.
  • Configure client business rules and product features according to specifications.
  • Support testing of configurations and new features.
  • Troubleshoot and resolve issues in existing applications.
  • Identify optimization opportunities for scalable and maintainable workflows.

Skills

  • Working knowledge of JavaScript and SQL preferred.
  • Basic understanding of HTML, CSS, and JSON.
  • Interest in applying AI to enhance processes and product configurations.
  • Experience with CRM, Marketing Automation, or Personalization platforms is a plus.

Education

  • Relevant qualifications in a technical or consulting field are preferred.

Tools

  • Familiarity with CRM and Marketing Automation tools such as Salesforce Marketing Cloud, Adobe Campaign, or Braze is advantageous.
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