Lead Experience Designer (Remote, Digital Solutions)

Job summary

The role involves setting the standard for experience design across key product areas, focusing on human-centered and scalable solutions. The Lead Experience Designer will operationalize AI-driven workflows and bridge high-level strategy with execution.

Qualifications

• Proven experience in directive leadership within experience design for major product pillars.
• Expertise in overseeing experimentation methodologies, ensuring initiatives are validated through prototypes.
• Ability to architect cohesive end-to-end service journeys across multiple touchpoints.
• Experience in standardizing AI-First production environments.
• Strong negotiation skills with Product and Engineering teams to prioritize user evidence in resource allocation.
• Track record of driving innovation through radical prototyping.

Responsibilities

• Define and govern the human-first experience strategy across product areas.
• Oversee evidence-based design processes and ensure solutions are de-risked.
• Set standards for end-to-end user journeys, incorporating tone of voice and accessibility.
• Direct the use of machine-ready component libraries to enhance deployment speed.
• Collaborate with teams and leadership to align on user evidence-driven priorities.
• Promote a design-led culture and serve as a role model for innovation.

Skills

• Directive leadership and governance of evidence-based methodologies.
• Architectural vision for complex service journeys.
• Workflow standardization and AI integration.
• Strategic negotiation and consensus-building.
• Innovation authority through prototyping practices.

Education

• Relevant degree or equivalent experience in design or related field preferred.

Tools

• Familiarity with design tools and methodologies for prototyping and user experience design.