IT Supporter

Job summary

The role involves providing IT support to colleagues across various locations, ensuring timely resolution of IT incidents and service requests. The position requires on-call and weekend shifts as part of a rotating schedule to maintain 24/7 support.

Qualifications

• Broad understanding of IT, including hardware, software, and networking.
• Experience with IT Asset Life Cycle Management (CMDB) is preferred.
• ITIL Foundation certification is required.
• Bachelor’s degree or at least 1 year of experience in IT support.
• Fluent in English, both written and verbal.
• Strong written communication skills with attention to detail.

Responsibilities

• Serve as the first point of contact for IT incidents and service requests.
• Coordinate and drive major incidents to resolution.
• Assist in infrastructure and operations tasks.
• Manage equipment purchases and asset management.
• Conduct IAM activities with diligence.
• Create and share knowledge articles to improve support processes.

Skills

• Knowledge of Microsoft Operating Systems, Active Directory, DNS, and networking.
• Ability to communicate effectively with both technical and non-technical colleagues.
• Strong problem-solving skills and a proactive approach to challenges.

Education

• Bachelor’s degree or equivalent experience in IT support.

Tools

• Familiarity with ITSM tools and ITIL principles.