IT Support Specialist

Job summary

The role involves providing comprehensive IT support and system administration within a dynamic organization focused on reducing food waste. The IT Support Specialist will manage user access, oversee incident response, and ensure endpoint security across various platforms.

Qualifications

• Hands-on experience with user management.
• Proficient in providing end-user IT support and resolving IT issues.
• Strong problem-solving skills to identify and address IT challenges.
• Full professional proficiency in English for global communication.
• Experience with support ticket systems, preferably YouTrack, is a plus.
• Positive and adaptable attitude towards changing tasks and priorities.
• Strong ownership of responsibilities and attention to detail.

Responsibilities

• Act as the primary technical owner for core systems including JumpCloud, Google Workspace, M365, Slack, and YouTrack.
• Provide administrative support for various departmental tools and manage user configurations.
• Enforce access governance and conduct regular audits of user accounts.
• Manage the lifecycle of support requests and coordinate responses to IT incidents.
• Ensure endpoint security through effective management of SentinelOne and maintain hardware inventory.
• Support strategic IT projects aimed at improving operational efficiency.

Skills

• User management and IT support expertise.
• Problem identification and resolution capabilities.
• Strong communication skills in English.
• Familiarity with support ticket systems.

Education

• Relevant experience in IT support or a related field is required.

Tools

• Proficient in using JumpCloud, Google Workspace, M365, Slack, YouTrack, and SentinelOne.