IT Support Specialist (Remote, Denmark)

Job summary

The role involves providing comprehensive IT support and management for a variety of systems and tools within the organization, focusing on technical ownership and service excellence.

Qualifications

• Hands-on experience with User Management.
• Proven ability to provide end-user IT support and resolve various IT issues.
• Strong problem-solving skills to identify and address IT challenges as they arise.
• Full professional proficiency in English for effective communication with global teams.
• Experience with support ticket systems, preferably YouTrack, is a plus.
• Positive attitude and adaptability to changing situations.
• Strong ownership of tasks with high attention to detail.

Responsibilities

• Act as the primary technical owner for core systems including JumpCloud, Google Workspace, M365, Slack, and YouTrack.
• Provide administrative support for departmental tools and manage user access.
• Handle the lifecycle of support requests and coordinate responses to IT incidents.
• Manage endpoint security and ensure compliance with hardware policies.
• Support strategic IT projects aimed at improving operational efficiency.

Skills

• Proficient in system administration and user management.
• Strong communication skills for collaboration with team members and external engineers.
• Ability to manage multiple tasks and prioritize effectively.

Education

• Relevant IT certifications or degrees are preferred but not explicitly required.

Tools

• Experience with JumpCloud, Google Workspace, M365, Slack, YouTrack, and SentinelOne is beneficial.