IT Support Engineer (On-site, Europe North)

Job summary

The IT Support Engineer for the Europe North region is responsible for ensuring the smooth operation of IT services by acting as the primary contact for users experiencing technical difficulties. This role involves both remote assistance and on-site support to address various IT-related issues efficiently while adhering to Service Level Agreements (SLAs).

Qualifications

• Proficient in Windows operating systems and basic knowledge of MacOS/iOS.
• Skilled in troubleshooting desktops, laptops, printers, and mobile devices.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPNs, and WiFi.
• Familiarity with Active Directory and ticketing systems such as Service Now.
• Knowledge of Intune, SCCM, and Autopilot.
• Understanding of ITIL processes and best practices.
• Strong problem-solving skills with the ability to diagnose and resolve complex technical issues.
• Excellent verbal and written communication skills.
• Ability to collaborate effectively with teams and stakeholders.
• Adaptable to changing technologies and environments.
• Customer-focused with a commitment to providing excellent service.
• Proactive in identifying and addressing potential issues.
• Mindset geared towards continuous improvement.

Responsibilities

Additional Information

• Troubleshoot and resolve technical issues across various hardware, software, and network environments.
• Provide both remote and on-site support for IT-related problems in the North European region.
• Assist the EUN IT projects team with the deployment of new technologies and systems.
• Maintain detailed documentation of issues and resolutions.
• Manage IT assets and prioritize ticket resolution based on urgency.
• Offers intensive training and career development opportunities.
• Competitive salaries aligned with local market benchmarks.
• Permanent contract type within the EMEA region.