Host/Hostess

Job summary

As a Host/Hostess, you will be the initial point of contact for guests, responsible for creating a welcoming atmosphere through professionalism and attention to detail. Your role involves managing reservations, handling guest inquiries, and ensuring a smooth front-of-house experience.

Qualifications

• Previous experience as a Host/Hostess in the hospitality industry.
• Strong communication skills and ability to manage guest expectations regarding wait times and table availability.

Responsibilities

• Manage the waitlist and prioritize seating based on reservations and walk-ins.
• Assist guests with special requests, such as seating preferences or accommodations for special occasions.
• Guide guests to their tables, provide menus, and maintain thorough knowledge of menu items.
• Keep the lobby and waiting area clean and organized.
• Ensure tables are set and ready for guests.
• Collaborate effectively with servers and management in both Food & Beverage and Front Office departments.
• Adhere to uniform and grooming standards.
• Be flexible to meet the demands of a 24-hour operation.

Skills

• Strong memory for names and faces.
• Ability to remain calm in fast-paced environments.
• Detail-oriented with a focus on guest experience.

Education

• Not specified.

Tools

• Not specified.