Head of Retail ERP (Remote)

Job summary

The Head of Retail ERP will oversee the end-to-end management of Retail ERP solutions, ensuring they align with business operations and future growth needs. This role involves leading a distributed team and collaborating with various stakeholders to enhance processes and data transparency.

Qualifications

• Extensive experience in ERP systems, preferably in retail or finance sectors.
• Proven leadership skills, including team and vendor management.
• Experience in international and distributed work environments.
• Strong understanding of business processes and system integration.
• Familiarity with ITIL processes, particularly incident and change management.
• Background in regulated industries is a plus.

Responsibilities

• Develop and implement the Retail ERP strategy and roadmap in line with business objectives.
• Ensure stable and high-performing ERP operations, managing service delivery and system performance.
• Serve as the main contact for ERP-related issues among IT and business stakeholders.
• Lead ERP rollouts and support global governance and standardization efforts.
• Collaborate with Retail and Finance teams to identify needs and create scalable solutions.
• Drive continuous improvement initiatives for processes and user experience.
• Work with BI and business teams to enhance data transparency and analytics.
• Manage external vendors, including contracts and performance metrics.
• Build and nurture a high-performing team, promoting collaboration and accountability.
• Implement structured working methods, including ITIL-based incident and change management processes.

Skills

• Strong stakeholder management and communication abilities.
• Strategic and structured mindset with a hands-on approach.
• Capability to navigate complex environments and provide clarity.
• High ownership and accountability in work.
• Collaborative leadership style, effective across cultures and locations.

Education

• Relevant degree or equivalent experience in a related field is preferred.

Tools

• Familiarity with ERP software and ITIL frameworks.