Front Office Manager (Hospitality, Copenhagen)

Job summary

The Front Office Manager will oversee the front-of-house operations, ensuring a seamless and memorable experience for guests during their arrival and departure. This role involves setting service standards, training staff, and achieving departmental goals while fostering a collaborative environment.

Qualifications

• Proven experience managing daily operations in a Front Office Department, ideally within a luxury hotel.
• Strong leadership capabilities to supervise and mentor Front Office Agents, Concierge, Bell, and Guest Relations staff.
• Excellent problem-solving and communication skills, with a focus on guest satisfaction.
• Experience in performance reviews and providing constructive feedback.
• Skilled in training and developing team members.
• Strong organizational skills for managing meetings and payroll reports.
• Ability to collaborate effectively with other departments to enhance guest experiences.
• Proficiency in hotel management systems and accurate data entry.
• Knowledge of yield management and cost control practices.
• Flexibility to adapt to the demands of a 24-hour operation.

Responsibilities

• Lead the front-of-house team to ensure exceptional service delivery.
• Set and maintain high service standards for guest interactions.
• Train and develop staff to enhance their skills and performance.
• Handle guest complaints and requests in a timely and professional manner.
• Collaborate with Food & Beverage and Housekeeping departments to ensure guest satisfaction.

Skills

• Strong leadership and coaching abilities.
• Excellent communication skills in English and other languages.
• Proficient in hotel management systems.

Education

• Relevant experience in hospitality management is preferred.

Tools

• Hotel property management systems.