Director of Engineering (Customer Data)

Job summary

This role involves leading the engineering efforts for a Customer Data Foundation, focusing on the technical direction and the engineering organization to ensure customer data is reliable, scalable, and usable. The position requires collaboration across multiple teams and alignment between business and technology.

Qualifications

• Proven experience in leading engineering for customer data systems or similar domains.
• Strong technical expertise in data architectures, data governance, and identity management.
• Experience collaborating with commercial marketing teams.
• Familiarity with event tracking standards across web, app, and engagement products.
• A successful track record in developing personnel and fostering strong engineering cultures.
• Ability to navigate complex situations and balance various perspectives to drive progress.
• Knowledge of regulated data environments is advantageous.

Responsibilities

• Provide technical leadership, guiding architecture, platform strategy, and ensuring delivery quality.
• Establish engineering governance and standards to enhance decision-making processes.
• Align business needs with technical solutions, balancing speed, quality, and commercial impact.
• Mentor and develop engineering managers and senior engineers to enhance leadership capabilities.
• Contribute to the evolution of data pipelines and ensure platform reliability for growth and innovation.

Skills

• Leadership in engineering and technical domains.
• Strong communication and collaboration skills.
• Ability to manage complexity and drive results.

Education

• Relevant degree in a technical field or equivalent experience.

Tools

• Familiarity with data management and engineering tools relevant to customer data systems.