Digital Experience Design Researcher

Job summary

The Digital Experience Design Researcher will lead user research and usability validation efforts across various digital channels, contributing valuable customer insights to enhance digital experiences. This role involves hands-on research execution and the establishment of effective research practices within the organization.

Qualifications

• Over 5 years of experience in user research, usability testing, or customer insight collaboration in digital settings.
• Proficient in both qualitative and quantitative research methods, with a track record of translating findings into actionable improvements.
• Experience in supporting digital products, UX/UI, customer experience, and related initiatives.
• Strong analytical and communication skills, capable of linking customer insights with design and commercial decisions.
• Structured and curious, with hands-on experience in research planning and analysis.
• Fluent in English.
• Background in e-commerce, retail, or premium brands is a plus.

Responsibilities

• Plan and conduct qualitative and quantitative research across customer touchpoints and digital journeys.
• Lead usability testing, interviews, and surveys to uncover customer needs and optimization opportunities.
• Integrate research findings into the design and optimization processes for both new concepts and existing digital experiences.
• Create journey maps and conduct usability evaluations to enhance customer interactions.
• Collaborate with cross-functional teams to improve campaigns and engagement strategies.
• Maintain research documentation and frameworks to ensure consistent practices.
• Clearly communicate insights and recommendations to stakeholders across various functions.

Skills

• Strong analytical and communication skills.
• Proficiency in qualitative and quantitative research methodologies.
• Ability to work collaboratively with diverse teams.

Education

• Relevant degree or equivalent experience in a related field is preferred.

Tools

• Familiarity with research and usability testing tools is advantageous.