Digital Engagement Manager

Job summary

This role focuses on enhancing digital engagement and internal communication channels within the organization. The Digital Engagement Manager will work closely with various teams to improve platforms and strategies that support employee engagement and communication.

Qualifications

• Minimum of 5 years of experience in digital engagement or intranet management.
• Strong communication and stakeholder management skills, with experience in large, complex organizations.
• Proven project management skills, with the ability to lead teams and manage multiple tasks.
• Knowledge of the impact of technology and AI on internal communications.

Responsibilities

• Drive and enhance digital engagement channels, including intranet and newsletters.
• Streamline internal communication to align with business needs and support new company strategies.
• Lead communication initiatives for larger projects, collaborating with IT and external vendors.
• Develop and implement new channel strategies based on internal surveys and engagement data.
• Monitor and optimize existing services to meet organizational needs and leverage AI developments.
• Manage a Digital Engagement Specialist based in Chennai, India.

Skills

• Expertise in managing global digital engagement platforms.
• Proficiency in SharePoint Modern and experience with upgrading intranets.
• Familiarity with the Viva suite is advantageous.

Education

• Relevant degree or equivalent experience in communications, digital engagement, or related fields.

Tools

• SharePoint, Viva Engage, and other digital communication platforms.