Customer Service & Logistics Manager (Life Science, Hybrid)

Job summary

The Customer Service & Logistics Manager will oversee customer relationships and ensure efficient order fulfillment within a regulated life science environment. This role involves managing the order-to-delivery process and supervising a small warehouse team while coordinating closely with production and logistics operations.

Qualifications

• Experience in customer service, order management, logistics, or supply chain coordination, preferably in a life science or regulated industrial setting.
• Proven ability to manage a small operational team.
• Hands-on experience with Microsoft Dynamics 365 Business Central or a similar ERP system; familiarity with Visma is advantageous.
• Experience in driving ERP transitions or system consolidations, ideally in a leadership capacity.
• Strong attention to detail and quality-driven work ethic.
• Excellent communication skills in English; knowledge of Danish is a plus.

Responsibilities

• Manage the complete order-to-delivery process, including order entry and confirmation.
• Maintain accurate sales forecasts and order planning in Business Central.
• Lead the consolidation of planning workflows into a unified Business Central environment.
• Serve as the primary contact for customers regarding order status and logistics inquiries.
• Supervise the warehouse team to ensure compliance with shipping and inventory procedures.
• Coordinate with production planning to align supply and delivery schedules with customer demand.
• Proactively identify risks in the supply chain and escalate issues as necessary.
• Contribute to the continuous improvement of customer service and logistics processes.

Skills

• Strong organizational and multitasking abilities.
• Ability to communicate effectively with both customers and internal teams.
• Proficiency in managing priorities and resolving issues promptly.

Education

• Relevant degree or equivalent experience in logistics, supply chain management, or a related field is preferred.

Tools

• Microsoft Dynamics 365 Business Central, Visma, Excel.