Customer Engineer (IT Support, Nordics, Remote)

Job summary

The role involves providing technical support and account coordination for customers in the Nordics, working both individually and as part of a team. The position requires flexibility in working hours to meet customer needs, including occasional evenings, weekends, and on-call duties. Responsibilities include troubleshooting issues related to storage and infrastructure, as well as collaborating with sales and presales teams to deliver optimal solutions.

Qualifications

• Significant experience in support or delivery teams for major IT vendors.
• Proficient in troubleshooting SAN/storage issues and performing storage firmware upgrades.
• Familiarity with major storage vendor support structures and online support tools.
• Knowledge of operating systems such as Linux, VMware, and Windows is advantageous.
• Strong customer focus and ability to maintain composure in fast-paced environments.
• Excellent communication skills in English.
• Valid driver's license (B).

Responsibilities

• Provide technical support and problem analysis for customers in the Nordics.
• Coordinate with partners to ensure they receive necessary support.
• Work on-site and remotely to address customer needs.
• Collaborate with sales and presales teams to ensure service quality.

Skills

• Strong troubleshooting skills related to SAN/storage.
• Ability to work flexibly according to customer demands.
• Effective communication and customer service skills.

Education

• Relevant experience in IT support or related fields.

Tools

• Experience with storage systems and related servers, including SAN from Brocade and Cisco.