Customer Communications Manager

Job summary

The Customer Communications Manager is responsible for creating and managing customer-facing communications and content, focusing on both planned and crisis communications. This role involves collaborating with various stakeholders to ensure timely delivery of clear and accurate information to customers, particularly during disruptions.

Qualifications

• 5-7 years of experience in communication roles, with a focus on content development and execution.
• Fluent in English, both written and spoken.
• Strong content creation skills and the ability to research and analyze information.
• Resilient team player with a strong work ethic and ability to remain composed under pressure.

Responsibilities

• Plan, lead, write, implement, and evaluate customer communications across various scenarios.
• Develop engaging multimedia content, including articles, podcasts, and videos.
• Lead operational communications during disruptions, ensuring accurate and timely information delivery.
• Create and execute communication plans that align with company priorities and strategies.
• Collaborate with global and regional teams, balancing competing needs and priorities.

Skills

• Excellent stakeholder management and communication skills.
• Ability to thrive in a fast-paced, international environment.
• Strong organizational skills and attention to detail.

Education

• Relevant degree or equivalent experience in communications or related field.

Tools

• Familiarity with multimedia content creation tools and communication platforms.