Business Process Consultant

Job summary

The role involves working within a Business Architecture team to enhance client operations through strategic consulting. Responsibilities include conducting stakeholder interviews, mapping organizational models, defining roles and responsibilities, and developing solutions to improve client processes. The consultant will also create operational playbooks, facilitate workshops, and identify opportunities for AI and automation integration.

Qualifications

• Bachelor’s degree in business administration, marketing, social sciences, or a related field
• 5-8 years of experience in Business Architecture, Process Consulting, Organization Design, or Change Management
• Familiarity with business architecture practices such as process design and operating model design
• Proven ability to work in complex environments, both independently and collaboratively
• Strong communication skills, including research, writing, and presentation abilities
• Capacity to build cross-functional relationships and drive stakeholder alignment
• Willingness to travel as needed

Responsibilities

• Conduct interviews with stakeholders to understand current operations
• Map and design organizational operating models and marketing processes
• Define roles, responsibilities, and decision-making frameworks
• Develop and implement solutions to enhance client operations
• Identify improvement areas and provide recommendations
• Create training materials and change strategies for new processes
• Facilitate workshops with client stakeholders to promote new tools and processes
• Manage end-to-end client workstreams related to operational improvements

Skills

• Strong analytical and strategic thinking
• Ability to simplify complex concepts for diverse audiences
• Excellent relationship-building skills

Education

• Bachelor’s degree in a relevant field

Tools

• Familiarity with AI and automation tools for process improvement