Business Analyst (Financial Services, Copenhagen)

Job summary

This role focuses on enhancing client experience in cash and position transfers within a newly established strategic team. The position involves analyzing client feedback and operational insights to drive improvements in payment processes and communication.

Qualifications

• Experience in payments, asset transfers, funding, or related financial services operations.
• Strong stakeholder engagement skills to translate client feedback into process enhancements.
• Structured and analytical problem-solving abilities.
• Collaborative mindset with a willingness to share knowledge.
• Fluency in English.
• Proficiency in data extraction and analysis using SQL, Python, or similar tools.

Responsibilities

• Analyze client feedback to identify opportunities for process and communication improvements.
• Develop and optimize client interaction models for payments and transfers.
• Collaborate with leadership and team members to prioritize improvement initiatives.
• Support payment operations to enhance execution quality and client communication.
• Utilize data and reporting to identify trends and inefficiencies in transfer flows.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Proficiency in data analysis tools such as SQL and Python.

Education

• Relevant degree in finance, business, or a related field is preferred.

Tools

• SQL, Python, and other data analysis tools.