AI Manager (Pharmaceutical, Copenhagen)

Job summary

The role involves leading the Next Best Action (NBA) Hub to enhance customer experiences in the pharmaceutical sector through AI-driven insights. The AI Manager will be responsible for the platform's roadmap and development of actionable AI use cases that support customer-facing teams.

Qualifications

• Over 6 years of experience in AI, data, and analytics with a strong business focus.
• Proven ability to translate business needs into scalable, data-driven solutions.
• Strong understanding of the pharmaceutical industry, particularly in customer engagement and omnichannel strategies.

Responsibilities

• Own and evolve the NBA Hub platform, ensuring it scales as an enterprise capability.
• Define and implement Next Best Action use cases for various customer-facing roles.
• Collaborate with stakeholders to identify opportunities for enhancing customer engagement.
• Guide the development of AI solutions, ensuring they meet real-world usability and compliance standards.
• Monitor performance and improve use cases based on data and feedback.
• Drive adoption and manage change across markets and teams.

Skills

• Strong business and customer-centric mindset.
• Ability to combine strategic thinking with hands-on execution.
• Experience in global, cross-functional environments.
• Robust knowledge of AI and data concepts with hands-on technical expertise.

Education

• Relevant degree in a related field is preferred but not specified.

Tools

• Familiarity with CRM systems and AI technologies, including Generative AI.