Student Assistant - Customer Experience Transformation (Remote)

Job summary

This position involves supporting the Global Customer Experience Transformation team by enhancing internal operations and collaboration across the Customer Experience (CX) community. The role focuses on strategic initiatives, community engagement, and content management to improve customer outcomes globally.

Qualifications

• Adaptable and solution-oriented mindset to manage changing priorities.
• Strong organizational and prioritization skills for handling multiple tasks.
• Clear and professional communication abilities for effective collaboration.
• Digital proficiency with Microsoft 365 tools (SharePoint, Outlook, Excel, PowerPoint, Teams, Viva Engage); familiarity with ThinkCell, Asana, or Canva is advantageous.
• Attention to detail to ensure quality in communications and documentation.
• Open-minded and optimistic attitude, fostering a collaborative work environment.
• Curiosity and appreciation for diverse perspectives in a global setting.

Responsibilities

• Support and drive CX strategic initiatives by conducting research, coordinating activities, and ensuring stakeholder engagement.
• Plan and execute recognition events to celebrate exceptional contributions within the CX community.
• Manage and maintain CX-related content on internal platforms, ensuring accuracy and relevance.
• Contribute to ad-hoc tasks such as preparing materials and supporting alignment activities.

Skills

• Strong communication and collaboration skills.
• Organizational and project management capabilities.
• Digital literacy with various software tools.

Education

• Currently pursuing a degree or equivalent in a relevant field.

Tools

• Microsoft 365 (SharePoint, Outlook, Excel, PowerPoint, Teams, Viva Engage), ThinkCell, Asana, Canva.