Service & Operations Assistant

Job summary

The role involves supporting the Service & Operations team by ensuring stable operations for clients, troubleshooting alerts, managing incidents, and fulfilling various service requests. Daily tasks include coordinating with clients and developers, setting up monitoring, and improving processes. The position offers a collaborative environment with opportunities for professional development.

Qualifications

• 1-3 years of experience in IT operations or support
• Familiarity with ITIL terminology and Service Desk systems
• Background in IT, Web Development, Information Studies, or Communications is preferred

Responsibilities

• Manage incoming tickets from clients effectively
• Respond to alerts and events promptly
• Conduct troubleshooting for incidents and identify root causes
• Set up monitoring for various web technologies
• Contribute to process improvements for internal and client operations

Skills

• Experience in customer interactions and support
• Knowledge of cloud technologies and AI
• Strong problem-solving abilities

Education

• Relevant educational background in IT or related fields

Tools

• Service Desk systems
• Monitoring tools for web technologies