Senior Manager, Cloud Operations (Fintech, Remote)

Job summary

This role involves leading a team responsible for the operational management of cloud and identity platforms, ensuring high availability and effective governance. The position requires a blend of technical expertise and strategic leadership to enhance platform reliability and operational practices.

Qualifications

• Proven experience in leading technical teams focused on cloud platforms or enterprise IT operations.
• Strong knowledge of Microsoft Azure, Microsoft 365, and identity management systems like Entra ID and Active Directory.
• Background in managing critical production platforms and resolving complex operational issues.
• Ability to foster team performance through effective leadership and technical credibility.
• Experience in enhancing operational maturity via automation and process improvements.

Responsibilities

• Lead and cultivate the Cloud Operations team, promoting a culture of collaboration and excellence.
• Ensure the reliable operation of Azure, Microsoft 365, and identity services.
• Oversee advanced support for complex incidents, facilitating efficient resolutions.
• Serve as a key leader and escalation point for cloud and identity matters.
• Drive enhancements in automation, monitoring, and incident management to boost platform stability.
• Collaborate with architects and engineering teams to advance cloud and identity platforms.

Skills

• Leadership and team development.
• Technical expertise in cloud infrastructure and identity services.
• Strong problem-solving and incident management skills.

Education

• Relevant technical or managerial qualifications in IT or related fields are preferred.

Tools

• Familiarity with cloud management tools, monitoring systems, and incident management platforms.