Senior Manager, Cloud Operations

Job summary

This role is crucial for overseeing the operational integrity of cloud and identity platforms, ensuring they deliver secure and scalable technology services. The Senior Manager will lead a team responsible for Azure, Microsoft 365, and identity services, focusing on high availability and continuous improvement.

Qualifications

• Proven experience leading technical teams in cloud platforms or enterprise IT operations.
• Strong understanding of Microsoft Azure, Microsoft 365, and identity platforms like Entra ID and Active Directory.
• Experience managing critical production platforms and resolving complex incidents.
• Ability to blend technical expertise with effective people leadership.
• Track record of enhancing operational maturity through automation and process improvements.

Responsibilities

• Lead and develop the Cloud Operations team, fostering a culture of ownership and collaboration.
• Ensure reliable operation and management of Azure, Microsoft 365, and identity services.
• Oversee third-level support for complex incidents, enabling efficient resolution.
• Serve as a leader and escalation point for cloud and identity topics.
• Drive enhancements in automation, monitoring, and operational processes.
• Collaborate with architects and engineering teams to evolve cloud and identity platforms.

Skills

• Leadership and team development.
• Technical credibility in cloud operations.
• Problem-solving and incident management.
• Process improvement and automation.

Education

• Relevant technical or managerial qualifications preferred.

Tools

• Microsoft Azure, Microsoft 365, Entra ID, Active Directory.