Senior Manager, Cloud Operations (Fintech, Remote)

Job summary

This role involves leading a Cloud Operations team responsible for the operational management of key platform services including Azure, Microsoft 365, and identity solutions. The position requires a blend of technical expertise and strategic leadership to ensure high availability and continuous improvement of cloud services.

Qualifications

• Proven experience in leading technical teams focused on cloud platforms or enterprise IT operations.
• Strong knowledge of Microsoft Azure, Microsoft 365, and identity management systems such as Entra ID and Active Directory.
• Background in managing critical production platforms and resolving complex operational issues.
• Ability to effectively combine technical credibility with leadership skills.
• Experience in enhancing operational maturity through automation and process improvements.

Responsibilities

• Lead and cultivate the Cloud Operations team, fostering a culture of ownership and collaboration.
• Ensure the reliable operation of Azure, Microsoft 365, and identity services.
• Oversee advanced support for complex incidents and platform challenges.
• Serve as a leader and escalation point for cloud and identity topics.
• Drive enhancements in automation, monitoring, and incident management processes.
• Collaborate with architects and engineering teams to evolve cloud and identity platforms.

Skills

• Leadership and team development.
• Technical expertise in cloud infrastructure and identity services.
• Problem-solving and incident management.
• Process improvement and operational excellence.

Education

• Relevant technical or managerial qualifications in IT or related fields are preferred.

Tools

• Familiarity with cloud management tools and monitoring systems is advantageous.