Senior IT Service Specialist

Job summary

The role of Senior IT Service Specialist focuses on providing on-site support for hardware, software, and network issues at headquarters and market units. This position involves overseeing incident management, request fulfillment, and facility management while collaborating with a local service desk team and global IT teams.

Qualifications

• Minimum of 3 years of experience in a similar role
• Experience with 1st and 2nd line support on infrastructure/cloud and business applications
• Familiarity with IT support across different cultures and time zones
• ITIL Foundation or higher certification

Responsibilities

• Deliver advanced on-site support for various IT issues
• Diagnose and resolve problems with desktops, laptops, mobile devices, and printers
• Maintain accurate documentation of incidents and requests
• Assist with employee onboarding and offboarding processes
• Manage IT assets, including procurement and inventory
• Participate in global IT projects and ensure local compliance
• Provide immediate support during outages or critical incidents
• Coordinate office moves and IT infrastructure setup

Skills

• Strong problem-solving abilities and effective communication skills
• Ability to prioritize tasks in a dynamic work environment
• Knowledge of Microsoft platforms, Citrix, VMware, Azure, and Salesforce
• Proficient in using ITSM tools like Jira and Confluence
• Service-oriented mindset with a focus on high-quality support

Education

• Relevant IT certifications and experience in IT service management

Tools

• ITSM tools, Jira, Confluence