Senior Director of Delivery and Operations (Digital Commerce, Remote)

Copenhagen, Capital Region
Posted 6 days, 7 hours ago
Project Management

About the role

Job summary

This role involves strategic and hands-on leadership in operational management and delivery oversight within a digital commerce agency. The position focuses on transforming operations to enhance efficiency and deliver high-quality digital experiences.

Qualifications

  • Demonstrated experience in leadership, operations, or program management within digital, commerce, or creative agency settings.
  • Proven track record in leading operational change and scaling delivery in complex organizations.
  • Strong understanding of digital commerce ecosystems and data-driven business models.
  • Exceptional stakeholder management skills, particularly with C-level executives.

Responsibilities

  • Collaborate with senior leadership to shape and implement a transformation roadmap, ensuring operational alignment across business units.
  • Design and optimize delivery processes and performance tracking to support scalable growth.
  • Lead cross-functional teams to execute impactful digital and commerce projects.
  • Act as the primary operational liaison with key business partners, fostering strong relationships.
  • Implement best practices in delivery frameworks and identify risks early to mitigate them.

Skills

  • Proficient in modern project delivery methodologies such as Agile, Scrum, and Lean.
  • Strong problem-solving abilities with a collaborative leadership style.
  • Experience with workflow automation and performance analytics.

Education

  • Relevant degree or equivalent experience in a related field is preferred.

Tools

  • Familiarity with project management tools and performance tracking systems is essential.
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