Senior Director of Delivery and Operations (Digital Commerce, Remote)

Job summary

This role involves strategic and hands-on leadership in operational management and delivery oversight within a digital commerce agency. The position focuses on transforming operations to enhance efficiency and deliver high-quality digital experiences.

Qualifications

• Demonstrated experience in leadership, operations, or program management within digital, commerce, or creative agency settings.
• Proven track record in leading operational change and scaling delivery in complex organizations.
• Strong understanding of digital commerce ecosystems and data-driven business models.
• Exceptional stakeholder management skills, particularly with C-level executives.

Responsibilities

• Collaborate with senior leadership to shape and implement a transformation roadmap, ensuring operational alignment across business units.
• Design and optimize delivery processes and performance tracking to support scalable growth.
• Lead cross-functional teams to execute impactful digital and commerce projects.
• Act as the primary operational liaison with key business partners, fostering strong relationships.
• Implement best practices in delivery frameworks and identify risks early to mitigate them.

Skills

• Proficient in modern project delivery methodologies such as Agile, Scrum, and Lean.
• Strong problem-solving abilities with a collaborative leadership style.
• Experience with workflow automation and performance analytics.

Education

• Relevant degree or equivalent experience in a related field is preferred.

Tools

• Familiarity with project management tools and performance tracking systems is essential.