Remote Service Engineer (Healthcare, Remote)

Job summary

This role involves providing high-quality technical support through remote diagnostics and on-site assistance for healthcare customers, particularly focusing on Computed Tomography (CT) systems in the Nordic region, especially Denmark.

Qualifications

• University-level technical education, such as a BSc or equivalent, in medical technology.
• Minimum of 3-5 years of professional experience in medical technology, particularly with imaging systems and X-ray.
• Proven experience in delivering remote technical support with strong troubleshooting skills.
• Excellent time management and interpersonal skills, with the ability to communicate effectively in team settings.
• Fluency in Danish and English is required; proficiency in other Nordic languages is a plus.

Responsibilities

• Deliver exceptional customer service by acting as a representative, responding to inquiries, and providing remote technical support.
• Utilize company tools to resolve customer service issues and escalate product concerns as needed.
• Support the local service organization by monitoring service jobs and performing necessary security updates.
• Collaborate with customers and internal teams to stay updated on technological advancements affecting products.
• Enhance productivity through the use of remote tools, implementing best practices, and diagnosing issues effectively.

Skills

• Strong technical and networking skills.
• Ability to implement effective solutions and follow up on actions taken.

Education

• A degree in medical technology or a related field is required.

Tools

• Familiarity with remote access technologies and company-specific tools for customer support.