Qualtrics XM Process Specialist (Remote, Nordic Region)

Job summary

The role focuses on enhancing customer and employee experiences through the implementation of Qualtrics solutions. The specialist will work closely with various banking teams to align business needs with technical capabilities.

Qualifications

• Strong business acumen with a technical background
• Detail-oriented with a focus on overarching goals
• Curiosity and efficiency in work processes
• Collaborative mindset and strong relationship-building skills

Responsibilities

• Provide support to Qualtrics users and superusers
• Convert research requirements into effective platform solutions
• Establish efficient feedback processes
• Promote best practices in experience management
• Oversee 'Stand-alone surveys' as the Epic owner
• Collaborate on survey programming and dashboard development
• Ensure data quality and automate processes

Skills

• In-depth knowledge of Qualtrics or similar platforms
• Experience in survey creation and management, preferably in a research or large organizational context
• Familiarity with automation and data integration
• Understanding of technical configurations
• Knowledge of the business value of experience data
• Experience in the financial sector is a plus
• Proficient in English communication

Education

• Relevant educational background in a related field is preferred.

Tools

• Qualtrics platform and related survey management tools.