IT Operations Specialist (Remote, Denmark)

Job summary

This role focuses on internal IT operations for a globally distributed organization, providing essential IT support and improving processes through automation. The position is fully remote and requires a proactive approach to managing IT workflows and support requests.

Qualifications

• Minimum of 4 years of experience in IT support or operations, preferably in startup or remote-first settings.
• Strong administrative experience with SaaS platforms such as Google Workspace, Slack, and Okta.
• Familiarity with automation tools, scripting languages, and APIs.
• Experience with AI tools in operational contexts.
• Excellent problem-solving abilities and a proactive mindset.
• Strong communication skills for remote team interactions.
• Ability to work independently with minimal supervision.

Responsibilities

Benefits

• Provide efficient IT support for device issues, access management, and technical troubleshooting.
• Administer key SaaS platforms and manage onboarding/offboarding processes.
• Implement automation for repetitive workflows using scripting and AI tools.
• Maintain documentation for systems and processes to ensure continuity.
• Oversee device provisioning and ensure compliance with security protocols.
• Coordinate with vendors for software renewals and subscriptions.
• Fully remote work with flexible hours.
• High autonomy in a trust-based work culture.
• Minimal bureaucracy focused on efficiency.
• Collaborative global team environment.
• Access to a network of SaaS professionals and knowledge-sharing opportunities.
• Flexible time off for personal well-being.