IT Business Analyst (Remote)

Job summary

The role involves analyzing business needs and requirements related to IT services, specifically focusing on ServiceNow implementations and enhancements.

Qualifications

• Proven experience as a Business Analyst in IT projects.
• Familiarity with ServiceNow platform and its functionalities.
• Strong analytical and problem-solving skills.

Responsibilities

• Gather and document business requirements from stakeholders.
• Collaborate with technical teams to translate requirements into functional specifications.
• Conduct user acceptance testing and ensure solutions meet business needs.
• Provide training and support to end-users on ServiceNow functionalities.

Skills

• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Strong organizational skills and attention to detail.

Education

• Bachelor’s degree in Information Technology, Business Administration, or a related field.

Tools

• Proficiency in ServiceNow, Microsoft Office Suite, and project management tools.